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We welcome your questions and comments. If you have a general question, you may be able to find an immediate answer online in our help / faqs section.
Unless otherwise specified, USPS or UPS will be used for shipping all orders, generally using regular ground delivery.
Since UPS cannot deliver to a post office box, a street address is required. If circumstances do not permit delivery to such an address, INT Therapy Center does not ship orders via UPS outside the continental U.S. INT Therapy Center ships to Puerto Rico and the Virgin Islands via Priority Mail through the U.S. Postal Service. Orders going to Alaska and Hawaii are shipped via International Bridge.
If faster service is required, UPS blue label (two days guaranteed), UPS red label (one day guaranteed) or Federal Express (next-day air) services are available at additional cost. Please call for a shipping quote. The cost of such shipping is based on the weight of the boxed order and the distance it travels.
NOTE: If INT Therapy Center completes a UPS blue or red label order on time, but the shipment is delayed by UPS, NSP cannot refund the special shipping charges to the Member because UPS offers no refund to INT Therapy Center.
Products unavailable at the time of order go on back-order status. Products on back order are noted by a “B.O.” on the packing slip. When the item becomes available, it is shipped with the next order from that account. If no new order is placed within five days, the back-ordered products will be shipped separately. Back-ordered products are billed and paid for with the original order.
UPS ground shipments are not considered lost until the fifth business day after placement of the order. If five business days have passed and the order has not been delivered, INT Therapy Center can trace the order with UPS.
Upon verification that an order has been lost or returned, INT Therapy Center can reship or refund the order. Parcel Post shipments cannot be traced. If 30 business days have transpired since the order was shipped, INT Therapy Center will attempt to verify that the order has been returned, and may reship the package. Priority Mail shipments cannot be traced and will not be reshipped until 15 business days from the Priority Mail date.
In the event of an emergency, INT Therapy Center can ship and bill a duplicate order prior to the tracing process. Credit is applied for the original order when it is returned. Neither INT Therapy Center nor any shipping carrier it uses is responsible for any delays in product shipment caused by circumstances beyond their reasonable control, including interruptions or delays due to war, terrorist attacks or natural disasters.
Other Charges INT Therapy Center will assess a $15 reshipping fee (or any greater amount UPS or another carrier bills INT) for non-deliverable orders that are due to the Customer error. When applicable, this reshipping fee will be added to the cost of the order.
The reshipping fee will be charged in any of the following situations:
• The customer moves without giving INT Therapy Center prior notification of the new address, and the order is placed for delivery to the old address.
• A customer completes his/her shipping form with an incorrect address.
• UPS is forced to correct the address.
• UPS is forced to reroute the order. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed.
The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track an order, click on the tracking number located near the bottom of the e-mail. You may also call INT Therapy Center to track your order.
Returns / Exchanges
Your satisfaction is important to us. We will gladly exchange any items damaged in transit or items shipped in error.
All returns require a return authorization. In order to receive full credit, all returns must be in saleable condition and returned within thirty (30) days of purchase date. When calling for return authorization, please have ready the invoice number and product number of the item(s) being returned. You will be given a return authorization number to include with the return.
We pay the shipping charges for returns due to our error only. All freight and handling charges on returned goods are the responsibility of the customer. Refunds are offered for all unopened products when accompanied by a receipt and returned within (30) days of your purchase.
Unopened products without receipts may be exchanged for either services or products. We regret we cannot exchange or refund products that have been used or opened unless your return is due to: Products past expiration date.
Sales: All service sales, retail sales and gift certificate sales are final, with no refunds. Should you not wish to redeem a gift certificate you can transfer it for spa credit towards products or other services.
Returned / Bounced Checks
Checks returned for insufficient funds will incur a $30.00 service fee.
Search for Brands
You can search for brands by using our 'Shop By Brand' link pull down located on our main menu under the 'Products' link dropdown Section. The Shop By Brand link lists all brands carried on our site alphabetically.
Please note that INT Therapy Center may carry brands that are not carried online.
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