Cancellation / No Show Policy

If you need to cancel your appointment, please do so within 24 hours.

You may be charged 50% to 100% of your scheduled service if you fail to cancel or reschedule an appointment 24 hours in advance. Certain exceptions apply.

Shipping Methods

Unless otherwise specified, USPS or UPS will be used for shipping all orders, generally using regular ground delivery.

Since UPS cannot deliver to a post office box, a street address is required. If circumstances do not permit delivery to such an address, Institute of Natural Therapeutics does not ship orders via UPS outside the continental U.S. Institute of Natural Therapeutics ships to Puerto Rico and the Virgin Islands via Priority Mail through the U.S. Postal Service.

If faster service is required, UPS blue label (two days guaranteed), UPS red label (one day guaranteed) or Federal Express (next-day air) services are available at additional cost. Please call for a shipping quote. The cost of such shipping is based on the weight of the boxed order and the distance it travels.

NOTE: If Institute of Natural Therapeutics completes a UPS blue or red label order on time, but the shipment is delayed by UPS, NSP cannot refund the special shipping charges to the Member because UPS offers no refund to Institute of Natural Therapeutics.

Back Orders

Products unavailable at the time of order go on back-order status. Products on back order are noted by a “B.O.” on the packing slip. When the item becomes available, it is shipped with the next order from that account.

If no new order is placed within five days, the back-ordered products will be shipped separately. Back-ordered products are billed and paid for with the original order.

UPS ground shipments are not considered lost until the fifth business day after placement of the order. If five business days have passed and the order has not been delivered, Institute of Natural Therapeutics can trace the order with UPS.

Upon verification that an order has been lost or returned, Institute of Natural Therapeutics can reship or refund the order. Parcel Post shipments cannot be traced.

If 30 business days have transpired since the order was shipped, Institute of Natural Therapeutics will attempt to verify that the order has been returned, and may reship the package. Priority Mail shipments cannot be traced and will not be reshipped until 15 business days from the Priority Mail date.

In the event of an emergency, Institute of Natural Therapeutics can ship and bill a duplicate order prior to the tracing process. Credit is applied for the original order when it is returned.

Neither Institute of Natural Therapeutics nor any shipping carrier it uses is responsible for any delays in product shipment caused by circumstances beyond their reasonable control, including interruptions or delays due to war, terrorist attacks or natural disasters.

Institute of Natural Therapeutics will assess a $15 reshipping fee (or any greater amount UPS or another carrier bills INT) for non-deliverable orders that are due to the Customer error. When applicable, this reshipping fee will be added to the cost of the order.

The reshipping fee will be charged in any of the following situations: • The customer moves without giving Institute of Natural Therapeutics prior notification of the new address, and the order is placed for delivery to the old address. • A customer completes his/her shipping form with an incorrect address. • UPS is forced to correct the address. • UPS is forced to reroute the order. When your order is ready to be shipped, you will receive a shipment confirmation e-mail.

The majority of our orders are shipped within 1-2 business days after the order has been placed.

The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track an order, click on the tracking number located near the bottom of the e-mail. You may also call Institute of Natural Therapeutics to track your order.

Returns / Exchanges

Your satisfaction is important to us. We will gladly exchange any items damaged in transit or items shipped in error.

All returns require a return authorization. In order to receive full credit, all returns must be in saleable condition and returned within thirty (30) days of purchase date. When calling for return authorization, please have ready the invoice number and product number of the item(s) being returned. You will be given a return authorization number to include with the return.

We pay the shipping charges for returns due to our error only. All freight and handling charges on returned goods are the responsibility of the customer.

Refunds are offered for all unopened products when accompanied by a receipt and returned within (30) days of your purchase.

Unopened products without receipts may be exchanged for either services or products. We regret we cannot exchange or refund products that have been used or opened unless your return is due to: Products past expiration date.

Sales: All service sales, retail sales and gift certificate sales are final, with no refunds.

Checks returned for insufficient funds will incur a $30.00 service fee.

FAQs

Know exactly what you want? Products unavailable at the time of order go on back-order status. Products on back order are noted by a “B.O.” on the packing slip. When the item becomes available, it is shipped with the next order from that account.

Product Information After you have found the perfect product, you can read the benefits and usage tips on each product detail page. All the available colors, formulations, and sizes are also listed right below the product's name.

How do I know when an item will be restocked online or stocked in your office? Some pages have an "email me" feature that lets us notify you when your product is back! If the product says "coming soon" or "temporarily out of stock," come visit us again.

Terms & Conditions Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.inttherapy.com website (the "Service") operated by Institute of Natural Therapeutics. a.k.a INT Therapy Center ("us", "we", or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

All trademarks, logos, service marks and trade names are proprietary to inttherapy.com, INT Therapy Center and, Institute of Natural Therapeutics. or other respective owners that have granted inttherapy.com the right and license to use such intellectual property.

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Our Service may contain links to third party web sites or services that are not owned or controlled by INT Therapy Center. INT Therapy Center has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.

You further acknowledge and agree that INT Therapy Center shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

You agree that inttherapy.com is authorized to transmit electronic mail to you for the purpose of informing you about your particular transaction, the inttherapy.com site or inttherapy.com's products or services, or for such other lawful purpose(s) as inttherapy.com deems appropriate.

All reviews, comments or other submissions provided to inttherapy.com on or about this site, or otherwise submitted in connection with your use of the website, shall be and remain inttherapy.com's property. Such disclosure, submission or offer of any comments shall be deemed an assignment to inttherapy.com of all worldwide rights in all intellectual properties relating to the comments.

You agree that no comments submitted by you to inttherapy.com will violate any right of any third party, including copyrights, trademark, privacy or other personal or proprietary right(s). You further agree that no comments submitted by you to the site will be or contain libelous or otherwise unlawful, abusive or obscene material.

You are and shall remain solely responsible for the content of any comments you make. You agree that inttherapy.com may use and/or disclose information consistent with our Privacy Policy.

These Terms shall be governed and construed in accordance with the laws of The United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 90 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

If you have any questions about these Terms, please contact us.